Terms of Service

By purchasing and accepting delivery of products supplied by Peak Serum, Inc. the customer agrees to be bound by these terms and conditions (the “Terms of Service”).


Shipping Policy

Peak Serum, Inc. uses express air freight and ground freight carriers to ensure reliable and timely product delivery. Please contact the sales representative or the customer service department for shipping and handling rates that will apply to your purchase.

Shipments requiring dry ice will be subject to an additional charge.

If requesting other shipping arrangements, please inform Peak Serum, Inc. at the time of your purchase.

All shipping and related fees are subject to change without advance notice.

Return Policy

Upon receipt of product, it is the customer’s obligation to inspect and notify Peak Serum of any claims, errors, problems or damage within 4 business days by calling Customer Service at 844-395-5078.  Failing to do so may result in acceptance of product.  A restocking fee of 25% will be charged on the original purchase price on returns that are not the result of any error or fault of Peak Serum, shipping charges will not be credited.  Returns are only accepted within 60 days from the date of purchase.  In the event a return is authorized, a credit will be given.  Products purchased without prior pre-testing are not qualified for a return.  Peak Serum strongly encourages customers to test product prior to purchase to ensure complete acceptance and satisfaction.  

Pricing

Any pricing quote provided by Peak Serum, Inc. is firm only if you place a corresponding order within the time specified on the quote or, if no time period is mentioned, within 30 days. You must request shipment of the entire quantity of products ordered within 6 months from the date of order, otherwise, Peak Serum, Inc. will charge the standard pricing and storage fees at time of shipment.

Delivery of Products

All sales will be delivered via Peak Serum’s shipping point unless otherwise noted. If shipping and handling charges are quoted or invoiced, they will include charges in addition to actual freight costs. Delivery of Products to the carrier at Peak Serum’s shipping point shall constitute delivery to you, and you shall bear all risk of loss or damage in transit.

Immediately upon your receipt of any Products shipped hereunder, you shall inspect the same and shall notify Peak Serum, Inc. in writing of any claims for shortages, defects or damages. If you fail to so notify Peak Serum, Inc. within 2 business days after the Products have been received, such Products shall conclusively be deemed to conform to the terms and conditions hereof, and to have been irrevocably accepted by the you.

Credit

A credit may be issued at our discretion for the value of the product excluding shipping fees. Credit must be used within 4 months from the date of issue or shall expire.   A credit will note be authorized for use if there are any outstanding or past due balance on the account.

Payment and Interest

Terms of sale are NET 30 days from the date of the invoice unless otherwise specified in writing.

Invoices remaining unpaid after their due date will be subject to an interest charge of 1.5% per month (or the maximum rate allowed by law). You must pay all costs of collection on unpaid amounts, including (without limitation) attorneys’ fees and related costs.

Your use of Products

Peak Serum, Inc. products are intended primarily for laboratory research purposes, and unless otherwise stated on product labels, are not to be used for any other purposes, including but not limited to, in vitro diagnostic purposes, in foods, drugs, medical devices or cosmetics for humans or animals or for commercial purposes.

You acknowledge that the Products have not been tested by Peak Serum, Inc. for safety and efficacy in food, drugs, medical devices, cosmetics, commercial or any other use, unless otherwise stated in the Peak Serum, Inc. literature furnished to you.